Good questions.

Add gear to your cart, set one rental window for the whole cart, and we check availability instantly. At checkout you pick a pickup slot, sign the agreement, and pay. Your card is charged then to confirm the reservation.

At our prep bay in West Palm Beach, by appointment. You choose a pickup window at checkout, return happens during the same windows. If none of the slots work, text us and we’ll arrange something.

Pickup and return times are 8:00–10:30 AM and 5:00–7:30 PM, Monday to Saturday, Eastern time. Checkout shows the times open for your dates.

Pickup is standard. We can sometimes deliver within Palm Beach County. Text us at (561) 475-1441 to ask.

No. We rent gear and don’t pull permits. For filming permits in Palm Beach County, start with the Palm Beach County Film & Television Commission at pbfilm.com.

No, guest checkout is fully supported. An account just makes repeat rentals faster, tracks your loyalty tier, and unlocks the community. If you sign up later with the same email, your past rentals link automatically.

Checkout asks for a photo of the front of your driver's license, stored privately and reviewed by an admin. For some first rentals, or when we ask, our payment processor, Stripe, checks a photo of your government ID against a selfie instead and handles those images under its own privacy policy. With a free account, you don't verify your ID on every rental.

At checkout, to confirm the reservation. Your card is also saved securely (via Stripe) so we can handle any late or damage fees per the agreement, nothing extra is charged without cause.

No. There's no deposit. You pay for your rental in full at checkout.

As you rent, your lifetime spend earns points and moves you up through member tiers: Silver, Gold, Platinum, and Diamond. Your account shows your current tier, points, total spent, and member-since date so you can track your standing with the crate.

Not currently collected. If that changes, sales tax will show as its own line at checkout before you pay.

An optional add-on at checkout, 12% of your rental price after discounts, that caps your liability at 10% of an item's replacement value if it's accidentally damaged, instead of 100%. It excludes theft, loss, and water/sand damage.

Yes. At checkout, decline the damage waiver, agree to the self-insured liability waiver, and upload a certificate of insurance (COI) naming Red Crate Rentals LLC as certificate holder and loss payee, with coverage adequate for the gear's replacement value (each gear page lists it). We recommend a COI for rentals over $10,000. Approval is at our discretion.

72+ hours before pickup: full refund. 24–72 hours: 50%. Under 24 hours: no refund. There are no early-return refunds. Cancel from your order page after signing in or creating an account with the email you booked with, or text or call (561) 475-1441.

There's a 24-hour grace period past your return time. After that, late fees accrue at one daily rate per item per day, charged to your saved card.